What is the meaning of the symbols shown on a product page?
Every symbol resembles the product characteristics. Visit the page Symbols for further explanation.
Can I make a warranty request by post?
If you choose to send your warranty claim by post, please send the relevant item, including your proof of purchase and a clear description of the problem, to: Rapid Tools, Department. Customer service, Postbus 33, 1770 AA, Wieringerwerf, The Netherlands. Unfortunately, if the application is incomplete, we cannot process it.
Can I make a warranty request through this site?
You can easily submit your guarantee request online by filling in the fields and uploading one or more images. Fields with * are mandatory and by filling in the other fields the request can be processed the fastest, perhaps without further questions. The data entered will only be used with regard to the relevant guarantee request and will not be provided to third parties.
Did I use the product incorrectly?
If you are unsure whether it concerns a warranty, wear or misuse, a warranty claim can of course be submitted via this site or by post. When necessary, Rapid Tools will contact you for further information. With a valid warranty application, Rapid Tools will handle the application in accordance with the warranty provision. If there is no guarantee, the costs with regard to possible repairs and return shipments will be charged to you after you have given your approval. This way you will never be faced with unwanted surprises.
How many years guarantee do the products have?
All Rapid Tools products have a 10-year warranty. This warranty only applies to production errors and / or defects with regard to the product and of course not to wear and / or usage errors, such as for example the damage or breakage of saw blades or blades. If your request is covered by the warranty, we will immediately repair or replace the product for a new one free of charge. If the product concerned is no longer available, you will receive a similar product return.